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Frequently Asked Questions

  1. Select the prize you want to win (under ‘competitions’)

  2. Choose a ticket number (or numbers, if you’re entering more than once)

  3. Answer the qualifying question (you need to get this right to be entered)

  4. Make payment and wait for the draw – Draws are broadcast live on instagram @raffleshackcompetitions & YouTube @raffleshackTV

To select our winners, a random number generator is used. The draws are live and are filmed and posted on social media.

All of Raffle Shack UK’s raffles run for a fixed number of days – with no extensions regardless of the number of entries. The time remaining until each raffle closes is specified on the information page of each prize draw.

Yes, but you will be responsible to make arrangements to come and collect the prize or to arrange delivery.

Draws are broadcast live on instagram @raffleshackcompetitions & YouTube @raffleshackTV

Digital products: We can issue refunds for digital products within 45 days of original purchase. If you experience any issues receiving or downloading our products,we recommend contacting us for assistance before requesting a refund. You can also contact us if you have any further questions about our Returns and Refunds Policy, via info@raffleshackuk.com.

Raffle Shack UK are always careful with how we handle and store your data – it is absolutely secure with us, and only ever used in accordance with GDPR guidelines and the Data Protection Act 2018.For further details on this, please see our privacy policy.